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GP PRACTICE PATIENT SURVEY 2010 - 2011
The Department of Health has
released the results of the
Nationwide GP
Practice Patient Survey 2010-2011, a postal survey which is carried out
quarterly.
Nationally, almost 1.5 million
questionnaires were sent out to different patients each quarter.
The survey asked patients for
their own personal experiences of primary care, including how easy or difficult
they find it to see or speak to a doctor at their practice. Almost 2 million
people responded. More locally, of 288 people who were contacted, a total of 135 people who are registered with Dr
Palmer & Gardner’s practice responded to the survey, and the results are
very pleasing. The results have been published
by the Department for Health, but a summary of the results is detailed below, with comparisons against both regional and national benchmarks.
Question 5a In the past 6 months,
how easy have you found getting through on the phone? (Very Easy or Fairly Easy
reply %)
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Barlborough Medical Practice
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National Average
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Regional Average
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83%
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69%
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69%
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Question 7 “Think about the last
time you tried to get an appointment with a
doctor fairly quickly. Were you able to get the appointment on the same day
or
the next 2 days the surgery was open?” (Yes reply %)
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Barlborough Medical Practice
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National Average
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Regional Average
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85%
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79%
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81%
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Question 9 “Last time you wanted to, were you able to
get an appointment with
a doctor more than 2 full days
in advance”
(Able to book in advance if you
want to) (Yes reply %)
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Barlborough Medical Practice
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National Average
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Regional Average
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98%
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71%
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69%
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Question 18 “Is there a particular doctor you prefer to
see? If so, how often are you able to see the doctor you prefer to see? (Always, Almost Always or Most of the time reply %)
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Barlborough Medical Practice
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National Average
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Regional Average
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79%
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73%
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73%
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Question 19 “How satisfied are
you with the hours that your GP surgery is open?”
(Very or Fairly Satisfied reply
%)
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Barlborough Medical Practice
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National Average
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Regional Average
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80%
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82%
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80%
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Question 25 “ How easy is it for you to get an
appointment with a practice Nurse at your GP surgery” ? % saying easy
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Barlborough Medical Practice
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National Average
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Regional Average
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86%
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71%
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72%
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Question 27 “In general, how satisfied are you with the
care you receive at your GP surgery” ? %
saying satisfied
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Barlborough Medical Practice
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National Average
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Regional Average
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98%
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90%
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92%
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Full practice results can be found at
www.gp-patient.co.uk/results
As you will see from the above results, the Practice fairs
very well, when compared to both National and regional averages. In fact, in
almost every question relating to access, the practice gives a better result
than both National and regional results. This is very pleasing As a practice we genuinely strive to offer a professional,
friendly and efficient service, and have revised our opening hours to try and
offer an even better service. With the
release of the Government White Paper recently, the next few years will be
challenging as GP services undergo some re-structuring. We will remain
committed to offering the best level of service we can. We have always put
patient care first, and will continue to do so.
We would like to take this opportunity to thank those
patients that responded to the survey, and we will as always continue to view
this feedback with great importance.
Thank you from the team at Barlborough Medical Practice
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